E-Mail Cannel: add Mail as *.msg not as *.htm


  • Used Zammad version: 2.3
  • Used Zammad installation source: (source, package, …) DEB
  • Operating system: Ubuntu 16.04
  • Browser + version: Chrome latest

Expected behavior:

We have an active E-Mail Channel for creating thickets. It would be nice to have the possibility to configure how the Mail will be attached. We would prefer to add the Mail as *.msg not as *.html

Actual behavior:

Actual all created Tickets have added the Mail as *.html.

Steps to reproduce the behavior:

  • Configure the Mail Channel
  • create a ticket (send a mail to the configured Mail Adress)
  • see the attachted html Mail
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