# Duplicate tickets after re-authenticating Google account

**URL:** <https://community.zammad.org/t/duplicate-tickets-after-re-authenticating-google-account/12819>\
**Category:** Technical assistance\
**Created:** [December 6, 2023, 9:34pm UTC](https://community.zammad.org/t/duplicate-tickets-after-re-authenticating-google-account/12819 "2023-12-06T21:34:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![djsmacedo](https://community.zammad.org/user_avatar/community.zammad.org/djsmacedo/32/6293_2.png) [@djsmacedo](https://community.zammad.org/u/djsmacedo)\
**Post date:** [December 6, 2023, 9:34pm UTC](https://community.zammad.org/t/duplicate-tickets-after-re-authenticating-google-account/12819/1 "2023-12-06T21:34:55Z")

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I’m receiving several duplicate tickets after re-authenticating my Google account. I hadn’t deleted the emails from the server and zammad is downloading everything again as if they were new tickets. Help!

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**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [December 22, 2023, 9:19am UTC](https://community.zammad.org/t/duplicate-tickets-after-re-authenticating-google-account/12819/2 "2023-12-22T09:19:28Z")

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Did you possibly accidently change the “keep messages server” option from “yes” to “no”? This is imho the only reason this could happen.

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**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [December 16, 2024, 9:20am UTC](https://community.zammad.org/t/duplicate-tickets-after-re-authenticating-google-account/12819/3 "2024-12-16T09:20:12Z")

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