I would like to be able to update a ticket but put it on hold (and do not send the email to customer) until the working hour/day clocks in, like working on weekend and the email are sent through on monday morning. I thought that a trigger could be helpful but I’m stuck on the definition of “Pending till” action and I cannot find clear information about it, how’s that working? Can it be what I’m looking for? There’s another way to accomplish that?
Used Zammad version: 4.0.0-20
Used Zammad installation type: docker-compose