Doubt about pending till

Technical assistance
1

I would like to be able to update a ticket but put it on hold (and do not send the email to customer) until the working hour/day clocks in, like working on weekend and the email are sent through on monday morning. I thought that a trigger could be helpful but I’m stuck on the definition of “Pending till” action and I cannot find clear information about it, how’s that working? Can it be what I’m looking for? There’s another way to accomplish that?

Used Zammad version: 4.0.0-20
Used Zammad installation type: docker-compose

2

Hi @Azertooth

I’m not clear on what you are trying to do.

What is happening that you want to trigger an event?

What do you want Zammad to do once that situation arises?

3

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