Domain-based assignment not working with LDAP Users

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.2
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version: Chrome/Edge

Expected behavior:

  • When a new user is created in Active Directory and synchronized to Zammad via LDAP, the domain-based assignment should be applied automatically based on the user’s email domain.

Actual behavior:

  • When a new user is created in AD and synced to Zammad via LDAP, the domain-based assignment does not take place.

Steps to reproduce the behavior:

    1. Create a new user in Active Directory.
    1. Synchronize the user to Zammad via LDAP.
    1. Check whether domain-based assignment is applied.

Problem description:

Hi everyone,
I have a problem with LDAP and domain-based assignment. When I create a new user in AD and this user is then synced to Zammad via LDAP, domain-based assignment does not take place.
What could be the reason for this?

Further information:

    1. Only the following attributes are transferred via LDAP:
    • sn = Last name
    • mail = Email
    • samaccountname = Login
    • telephonenumber = Phone
    • givenname = First name
    • physicaldeliveryofficename = Location
    1. Domain-based assignment is enabled and the email address is stored.
    1. Domain-based assignment works correctly when a new account is added manually.

Thank you in advance for your answers and solutions.