# Do not create tickets for certain email senders (exclusion list) is it possible?

**URL:** https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284
**Category:** Technical assistance
**Created:** [September 28, 2026, 8:27am UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284 "2026-09-28T08:27:30Z")
**Posts on this page:** 1
**Showing post:** 2

<div class="post-metadata">

### Author: ![DD4PK](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/a9adbd/32.png) [@DD4PK](https://community.zammad.org/u/DD4PK)
#### Post date: [September 28, 2026, 12:24pm UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284/2 "2026-09-28T12:24:15Z")

</div>

You can use [filters](https://admin-docs.zammad.org/en/latest/channels/email/filters.html)

Latest version of [Zammad is 7.2](https://community.zammad.org/t/zammad-7-2-is-here/21175) btw

---

_[View the full topic](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284)._