# Do not create tickets for certain email senders (exclusion list) is it possible?

**URL:** https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284
**Category:** Technical assistance
**Created:** [September 28, 2026, 8:27am UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284 "2026-09-28T08:27:30Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![realaaa](https://community.zammad.org/user_avatar/community.zammad.org/realaaa/32/12075_2.png) [@realaaa](https://community.zammad.org/u/realaaa)
#### Post date: [September 28, 2026, 8:27am UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284/1 "2026-09-28T08:27:30Z")

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Title:

1. Some emails that are coming to our IT support mailbox are automated - want to EXCLUDE those triggering new ticket creation.
2. I could see some discussions about disabling auto reply going out - but is there a way to actually NOT create a ticket at all - for specific emails ?

To clarify those emails are 2FA emails, which were configured previously (before we bolted on Zammad to this mailbox), so if not possible at all I will of course reconfigure this to go elsewhere.

Thanks for any tips / ideas etc ! sorry if I missed anything

Your Zammad environment: 7.1.3-1788765661.ed9434c.debian13

- Average concurrent agent count: 1-2
- Average tickets a day: 5-10

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### Author: ![DD4PK](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/a9adbd/32.png) [@DD4PK](https://community.zammad.org/u/DD4PK)
#### Post date: [September 28, 2026, 12:24pm UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284/2 "2026-09-28T12:24:15Z")

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You can use [filters](https://admin-docs.zammad.org/en/latest/channels/email/filters.html)

Latest version of [Zammad is 7.2](https://community.zammad.org/t/zammad-7-2-is-here/21175) btw

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [September 28, 2026, 12:25pm UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284/3 "2026-09-28T12:25:22Z")

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Use technical assistance instead of festure requests next time please

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### Author: ![sebschremser](https://community.zammad.org/letter_avatar_proxy/v4/letter/s/f4b2a3/32.png) [@sebschremser](https://community.zammad.org/u/sebschremser)
#### Post date: [September 28, 2026, 12:58pm UTC](https://community.zammad.org/t/do-not-create-tickets-for-certain-email-senders-exclusion-list-is-it-possible/21284/4 "2026-09-28T12:58:58Z")

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I personaly would use a filter on the mailserver itself.  
Maybe you can move the 2FA e-mails to a subfolder or automatically mark as read? In both cases, zammad would not fetch this e-mail, so no ticket creation is happening.