# Disable notifications when using API
**URL:** https://community.zammad.org/t/disable-notifications-when-using-api/11180
**Category:** Completed Features
**Tags:** zammad-72, done
**Created:** [March 27, 2023, 9:25pm UTC](https://community.zammad.org/t/disable-notifications-when-using-api/11180 "2023-03-27T21:25:57Z")
**Posts on this page:** 1
**Showing post:** 11
### Author:  [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)
#### Post date: [February 23, 2024, 7:30am UTC](https://community.zammad.org/t/disable-notifications-when-using-api/11180/11 "2024-02-23T07:30:15Z")
1. What is your original issue/pain point you want to solve?
I want to make calculations in a ticket with a 3rd-party-solution via webhook/API.
2. Which are one or two concrete situations where this problem hurts the most?
In this case, calculate costs based of accounted time and a hourly rate from an external database. And the `PUT /api/v1/tickets/`-call is firing agent notifications, even though this “change” is just a calculation result of a previous ticket update.
3. Why is it not solvable with the Zammad standard?
There is no way to surpress agent notification on API-updates:
[Update Ticket using rest api while suppressing notifications - Technical assistance - Zammad - Community](https://community.zammad.org/t/update-ticket-using-rest-api-while-suppressing-notifications/4650)
4. What is your expectation/what do you want to achieve?
Preventing double notifications.
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_[View the full topic](https://community.zammad.org/t/disable-notifications-when-using-api/11180)._