Only notifications defined in the notification settings should be sent
Actual behavior:
In addition to the auto-reply trigger, a user gets a copy of the article content sent to his mail
Steps to reproduce the behavior:
use REST api
create new ticket with data customer_id: âguess:â, article: {body:""}
Hi there
If a ticket is created using the REST api, then the triggers defined in the UI work just fine.
However, in addition to these triggers, the sender user receives a copy of the text submitted as âbodyâ.
How can I avoid/ disable this?
This sounds a bit sketchyâŚ
Why would you send trigger based mails to your agents?
Zammad comes with the notifications for those users.
The default trigger does not send trigger based mails to your agents, so if you have issues with the trigger, it might be wise to provide the trigger configuration thatâs having those issues youâre talking about.
Other wise itâs digging in the dark for the community.
Thanks a lot for your message.
We have no issue with the custom triggers at all, they all work perfectly.
Itâs just that the user gets a 1:1 copy of the content (âbodyâ in the article field) that was transmitted through the API, no matter what additional triggers were defined.
And I was just wondering whether this one could be disabled.
Zammad comes with the notifications for those users
I guess this is the answer; this notification is just there in Zammad
Thank you, but I am talking about the sender, the one sending the ticket through the api, who receives an exact copy of what he wrote (of what was submitted as message to the api).
But this is okay, I was just wondering if this can be disabled.