Disable autoresponder when ticket was created by agent

Infos:

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version:

Expected behavior:

if is possible to disable autoresponder when ticket was created by agent (sending autoresponder only for ticket created by client by means of email)?

Actual behavior:

Steps to reproduce the behavior:

If you go to settings → triggers you can edit the trigger for auto reply and change / add the condition “sender is customer”. The trigger now only reacts to customer e-mails

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