derecz
February 9, 2022, 11:19am
1
Infos:
Used Zammad version: 5.0.x
Used Zammad installation type: package
Operating system: Ubuntu
Browser + version:
Expected behavior:
if is possible to disable autoresponder when ticket was created by agent (sending autoresponder only for ticket created by client by means of email)?
Actual behavior:
Steps to reproduce the behavior:
awedor
February 9, 2022, 1:46pm
2
If you go to settings → triggers you can edit the trigger for auto reply and change / add the condition “sender is customer”. The trigger now only reacts to customer e-mails
1 Like
system
Closed
June 9, 2022, 1:46pm
3
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