Differential migration from OTRS stops: "no more work"


  • Used Zammad version: 4.0
  • Used Zammad installation type: (source, package, docker-compose, …) Package
  • Operating system: Ubuntu 20.04
  • Browser + version: Firefox
  • Migration from OTRS 6.0.30
  • Znuny4OTRS-Repo Version 6.0.75
  • Znuny4OTRS-ZammadMigrator Version 6.0.7

Expected behavior:

  • Performing a differential migration from OTRS after the first migration finished succesfully. The first migration was 3 weeks ago. Since then we didn´t edit the tickets, but other settings like postmaster-filters, roles, LDAP, …

Actual behavior:

  • Differential migration generates several messages:
    “Won´t enqueue SearchIndexAssociationsJob (…) because of already existing job with lock key ‘SearchIndexAssociationsJob/Organization/(…)’.”
    The migration stops after running for less than a minute. “no more work => false”.
    After finishing the migration no new tickets are added to Zammad (a few hundred new Tickets are expected).

Hey @mantas do you have an idea what could cause this?

Hi @jebel

Could you try to clear active_job_locks table on Zammad?a

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