Different kinds of notifications for different groups

  • Used Zammad version: 5.1.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu Server
  • Browser + version: Chrome

Expected behavior:

I whant to get all notifications in one group and to get notifications only when I am an owner in ticket in another group.

Actual behavior:

For now I can only set the common behaivor for all groups (To get all the notifications for all groups or to get notifications only for tickets where I am owner from all group) . But I can’t to set for one group to get all the notification and for another group to get notification only when I am an owner of the ticket.

You can update the trigger to add the condition you want.

1 Like

Thanx for answer but those notifications generated not by trigger, it’s system notifications. Trigger can set only e-mail notifications, but I need notifications in Zammad also

  1. We need just uncheck the group (Limitations*)
  2. Check the flags (All tickets*)
  3. Check the flags (My tickets)