Delta Chat Integration - Set Custom Emailheader on outgoing Emails
Infos:
- Debian GNU/Linux 10 (buster)
- Zammad 3.3. - package
We want to integrate “Delta Chat” in our workflow to make ticket processing easier.
Delta Chat is an open source messanger that works only with email.
The only integration needed is to add specific header in the emails.
*Chat-Version: 1.0*
- Chat-Group-ID: #{ticket.number}*
- Chat-Group-Name: MyGroup-#{ticket.number}*
the integration can be integrated statically very well into the file
“/opt/zammad/app/models/channel/email_build.rb”
under
#notification
attr[‘Delta-Chat’] = ‘text’
The challenge for me is the unavailability of the variable #{ticket.number} that is needed.
Is there an easy way to get this variable.
Or can someone tell me where is the best place to crate these custom email-headers.
Thanks for your help