Delete or edit a note


  • Used Zammad version: 3.3

Can I delete or edit a note/message in a ticket?
When I create a note in a ticket, it looks like this:

Only the icons “split” and “set to internal”. But where can I delete or edit the note? Unfortunately, I have not found anything suitable here in the forum.

1 Like

You can only delete your own note within 10 Minutes of creating it, and there is no possibility to edit notes. This is by design and can’t be changed atm.

If you have made a mistake, the note could also be edited. So this is only possible by deleting and recreating. Ok, thanks for the answer.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.