Delete old outbound Notification mail

Technical assistance
1

Hi!
I probably face an XY problem here, but since upgrading I have an issue with notifications.
There was the discontinuation of simple auth from Microsoft, to fix it we re-setup the notification e-mail what worked well for quite some time. I guess this non-working outbound is the remaining of this.

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image987×509 34.5 KB

Channel: Email::Notification out  
Can't use Channel::Driver::Smtp: 
#<Net::SMTPServerBusy: 432 4.2.0 
STOREDRV.Submission.Exception:MailboxInSiteFailoverException.MapiExceptionMdbOffline; 
Failed to process message due to a transient exception 
with message [BeginDiagnosticData]The process failed to get the correct properties. 
...
[EndDiagnosticData] [Hostname=AM6PR04MB4039.eurprd04.prod.outlook.com]\n>

But here is then the problem, how can I get rid of the pld notification e-mail and keep the one working?

Infos:

  • Used Zammad version: 6
  • Used Zammad installation type:package
  • Operating system: Rocky
  • Browser + version: FF latest

Expected behavior:

  • Send notifications

Actual behavior:

  • does not send notifications

Steps to reproduce the behavior:

  • unknown
2

You can remove any notification channel that is not the default by using the following, potentially breaking command. Note that you absolutely want to create a backup / snapshot before.

Dangerzone

Within a rails console run

Channel.where(area: "Email::Notification").where.not(id: [1,2]).destroy_all