Delete Comment from Ticket

newmedia24 · August 26, 2022, 6:11pm

Infos:

Used Zammad version: 5.2.x (Newest)
Used Zammad installation type: (source, package, docker-compose, …) source
Operating system: Debian 11

Hello,

I mistyped a ticket number and merged a ticket with a wrong ticket.
I have split it off and transferred it to the correct ticket, I would like to delete the wrong “comment”.

Is this possible, maybe through the database console?

Bozo0511 · December 6, 2022, 11:10am

Hi,

You have 10 minutes to remove the article after you post it in the ticket.
Afterward, it should not be possible to remove the Articles.

The possibility to remove Articles would possibly compromise the Ticket accuracy and integrity.

MrGeneration · December 6, 2022, 4:47pm

There’s also an undocumented hidden setting that you can use to either disable the timer or raise the bar.
You can find it here:

github.com

zammad/zammad/blob/develop/db/seeds/settings.rb#L4956


      
              prio:           1,
              trigger:        ['menu:render'],
              authentication: true,
              permission:     [],
            },
            frontend:    true
          )
          
          
Setting.create_if_not_exists(
            title:       __('Defines the timeframe during which a self-created note can be deleted.'),
            name:        'ui_ticket_zoom_article_delete_timeframe',
            area:        'UI::TicketZoomArticle',
            description: __("Set timeframe in seconds. If it's set to 0 you can delete notes without time limits"),
            options:     {},
            state:       600,
            preferences: {
              permission: ['admin.ui']
            },
            frontend:    true
          )

Together with the following documentation you should be able to adjust commands to set this option:
https://docs.zammad.org/en/latest/admin/console/zammad-settings.html

system · April 5, 2023, 4:47pm

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