Delete Article as a Customer User


  • Used Zammad version: 6.0.0
  • Used Zammad installation type: (docker-compose)
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome 116.0.5845.187 (Official Build) (64-bit)

A customer type user has following permissions:

ticket.agent, ticket.customer

The user can create a ticket and add articles.

However, when the same user needs to delete the article, it returns “error”: “Not authorized (agent permission required)!”,

Can you guide us, which specific permission is required to delete the article (as a customer user).

Also if you can point us to the API documentation of Deleting article, that’d be great.

Expected behavior:

  • The article should be deleted.

Actual behavior:

  • API returns “error”: “Not authorized (agent permission required)!”,

Steps to reproduce the behavior:

  • Create a User (Customer type) from API.
  • Generate a Token for that user with permissions (ticket.agent, ticket.customer)
  • Create Ticket
  • Add Article
  • Delete Article (Doesn’t work as expected)

Appreciate your help on this.

Muhammad Ali