Delay with email notification

Infos:

  • Used Zammad version: 3.3
  • Used Zammad installation source: (source, package, …) package
  • Operating system: centos7
  • Browser + version: firefox 75

Expected behavior:

  • mail notification not delayed

Actual behavior:

  • I am in test phase of zammad, I just have 8 tickets for tests,no triggers and I the result of zammad run rails c. Delayed :: Job . count is 0

  • I am using a VM with 16G RAM and 8CPU

  • After customer subscription (or reset password) the email notification take a lot of time 10h to 12h to be received.(customer subscribe with gmail accounts)

  • But after update tickets my admin account receive notification in time (no delay )

Steps to reproduce the behavior:

  • Subscription from web with gmail account

Sounds like an issue with your notification sender configuration.
If your have no delayed jobs, it’s either greylisting or a broken configuration.

Edit: Your production logfile might be helpfull.

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