Default Title Attributes - f.e. $Customer - $Organization - $Subject

Feature requests
1

Hi,

we mostly are getting Tickets via Mail2Ticket.
The Customer writes a Mail:
Subject: “Help needed”, or “Urgent! Call back!” or something.
So the Ticket just gets the Title “Help needed” that does not tell us anything and is hard to find in the search overview.

So the first thing we do, is edit the Title of every new Ticket:
Organization - Customer - Subject (or customized Subject)

Like

ABC GmbH - Max Müller - Firefox does not start any more

What I would need:

Is there any possibility to use a different default title than just the Subject field?
Like

$Organization - $Customer - $Subject

so the Title was

123 GmbH - Max Müller - Help Needed ?

2 Likes
2

This topic was automatically closed after 416 days. New replies are no longer allowed.