Default Ticket Priority (default_create) doesn't work

[Stefan-Schaub]

Infos:

• Used Zammad version: 2.1.5 (latest ubuntu repo)
• Used Zammad installation source: ubuntu remp
• Operating system: ubuntu 16.04
• Browser + version: Chrome latest

Expected behavior:

• After setting the default_create attribute of a ticket priority via API to ID3 this should be the default priority in the webui

Actual behavior:

• ID1 is still the default priority in the webui

Steps to reproduce the behavior:

HTTP GET on http://domain.tld/api/v1/ticket_priorities
shows ID1 AND ID3 are “default_create”: true -> The import from OTRS seems to set the default priority without resetting the Zammad default. Our default prio in OTRS was ID3.

HTTP PUT on /api/v1/ticket_priorities/1 to set default_create to false
-> all IDs are “false” now

HTTP PUT on /api/v1/ticket_priorities/3 to set default_create to true
-> only ID 3 is “true” now (expected behavior)

…but even after a server reboot the default ticket priority in the webui is ID 1

Here is the api output of ticket_priorities:
[
{
“id”: 1,
“name”: “1 Warteschleife - Kunde meldet sich”,
“default_create”: false,
“note”: null,
“active”: true,
“updated_by_id”: 2,
“created_by_id”: 1,
“created_at”: “2016-03-25T17:38:08.000Z”,
“updated_at”: “2018-07-30T09:29:54.694Z”
},
{
“id”: 2,
“name”: “2 Warten auf Daten”,
“default_create”: false,
“note”: null,
“active”: true,
“updated_by_id”: 2,
“created_by_id”: 1,
“created_at”: “2016-03-25T17:38:08.000Z”,
“updated_at”: “2018-07-21T12:30:43.000Z”
},
{
“id”: 3,
“name”: “3 normal - Tagesgeschäft”,
“default_create”: true,
“note”: null,
“active”: true,
“updated_by_id”: 2,
“created_by_id”: 1,
“created_at”: “2016-03-25T17:38:08.000Z”,
“updated_at”: “2018-07-30T09:29:54.688Z”
},
{
“id”: 4,
“name”: “4 dringend - umgehend”,
“default_create”: false,
“note”: null,
“active”: true,
“updated_by_id”: 2,
“created_by_id”: 1,
“created_at”: “2016-03-25T17:38:08.000Z”,
“updated_at”: “2018-07-21T12:30:48.000Z”
},
{
“id”: 5,
“name”: “5 sofort - es brennt”,
“default_create”: false,
“note”: null,
“active”: true,
“updated_by_id”: 2,
“created_by_id”: 1,
“created_at”: “2016-03-25T17:38:08.000Z”,
“updated_at”: “2018-07-21T12:30:50.000Z”
}
]

Thanks!
Stefan

[Stefan-Schaub]

Hello there,
we are still struggeling with this.
Any ideas what I can check?

Thanks,
Stefan