Default Template for all users

Infos:

  • Used Zammad version: 2.3.x
  • Used Zammad installation source: Deb
  • Operating system: Ubuntu 16.04.
  • Browser + version: Chrome, Firefox latest version

Expected behavior:

Is there a way to create a default (ticket) template for all Agents? I want a global template for all agents and set default values. For example. I want that the customer is set to himself and set the group to also to himself.

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