# Default dateTime value picked for expected\_resolution\_date in tickets Entity 

**URL:** https://community.zammad.org/t/default-datetime-value-picked-for-expected-resolution-date-in-tickets-entity/19572
**Category:** Technical assistance
**Created:** [February 11, 2026, 7:32am UTC](https://community.zammad.org/t/default-datetime-value-picked-for-expected-resolution-date-in-tickets-entity/19572 "2026-02-11T07:32:06Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![swaroopchenchu](https://community.zammad.org/user_avatar/community.zammad.org/swaroopchenchu/32/10668_2.png) [@swaroopchenchu](https://community.zammad.org/u/swaroopchenchu)
#### Post date: [February 11, 2026, 7:32am UTC](https://community.zammad.org/t/default-datetime-value-picked-for-expected-resolution-date-in-tickets-entity/19572/1 "2026-02-11T07:32:06Z")

</div>

### Infos:

- Used Zammad version: 6.3
- Used Zammad installation type: not sure
- Operating system: windows 11
- Browser + version: chrome + Version 144.0.7559.133

### Expected behavior:

we are using REST api “/api/v1/tickets” and if we are not sending any expected\_resolution\_date field zammad should have empty value in DB for it.  
\*

### Actual behavior:

we are using REST api “/api/v1/tickets” and we are not sending any expected\_resolution\_date field but stil zammad taking default dateTime to the exact minute and storing in DB.

I have below settings in object manager from zammadUI.

 ![image](https://community.zammad.org/uploads/default/original/2X/1/1f74788c84c9457c9aec5a34344af4f950acdd7f.png)  
 ![image](https://community.zammad.org/uploads/default/original/2X/4/490c2c35807113b705ce786f79ea31faf3a4045a.png)

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### Steps to reproduce the behavior:

if i create ticket direct from zammad UI, then it is fine  
expected\_resolution\_date is empty as it should be.  
but if i use from API /api/v1/tickets then somehow default value is set not sure which setting is responsible in zammad for this.

- 

Could anyone please help on this?

Thanks

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<div class="post-metadata">

### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [February 11, 2026, 7:33am UTC](https://community.zammad.org/t/default-datetime-value-picked-for-expected-resolution-date-in-tickets-entity/19572/2 "2026-02-11T07:33:25Z")

</div>

Please consider upgrading to Zammad 6.5.2 first. Your version is outdated more than a year. The issue might already be fixed.