should be created like email when system receives email
Actual behavior:
seems like it is created like incomming phonecall
Steps to reproduce the behavior:
Send email to ticket system
I have made this change in ruby console, witch sets de default option to email in GUI when manual creating ticket but does not affect when tickets are created by sending emails to system:
The setting you’re referencing on is a UI setting only.
Naturally it only affects ticket creation by agents via Zammads UI.
Zammad will always ignore it’s own email address.
This is by design and not a bug - you can read more about that background and why here:
Basically it doesn’t make any sense to reply to your own email address, because it would create a follow up on the same ticket leading to duplicate information.
Above mentioned issue is marked as enhancement.
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