Customize mandatory fields for "Creating new customer"

[astabler]

Hello everyone,

I was wondering if it is possible to customize the “Create new customer” requirement when manually creating a new ticket. By default, I have Firstname and Lastname set as mandatory (see screenshot) but no E-Mail or Phone number (which is in our case the only relevant customer information we need).

Additionally, is it possible to add custom fields (e.g. “Product”)?

I have been skimming through the different settings but without success.

Any help is much appreciated!

Best regards

[MrGeneration]

There’s currently no option to set default fields as mandatory (or not).
Technically you can, but this may break things in the application which is why I can’t suggest that.