# Customer Web notification

**URL:** <https://community.zammad.org/t/customer-web-notification/1725>\
**Category:** No implementation planned\
**Created:** [December 7, 2018, 4:59am UTC](https://community.zammad.org/t/customer-web-notification/1725 "2018-12-07T04:59:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![sinichi19](https://community.zammad.org/user_avatar/community.zammad.org/sinichi19/32/2197_2.png) [@sinichi19](https://community.zammad.org/u/sinichi19)\
**Post date:** [December 7, 2018, 4:59am UTC](https://community.zammad.org/t/customer-web-notification/1725/1 "2018-12-07T04:59:10Z")

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Good Day,

I read some concern or request regarding the Customer Notification on WEB UI and also read that the Zammad team decided to disabled to customer to manage their own notification. I think the team have a good point to disabled to manage the notification settings in customer side.

My **Feature request** is if the customer cant manage the notification settings kindly please enable by default that the customer also notify on web ui that one of the ticket is updated by the agent, some of the customer have a multiple ticket so they knew that what ticket is now updated or need a reply

**Picture Sample:**  
[![ui-customer](https://community.zammad.org/uploads/default/original/1X/b21d41d1c9e4106c6b6a3eb70e97e00618cc94b2.jpeg)](https://imgbb.com/)  
or like this  
[![ticket2](https://community.zammad.org/uploads/default/original/1X/0e4425495a09237a420eb0b87062ff31f6269fd1.jpeg)](https://ibb.co/6Yr1pd3)

Overall What a Great Work ZAMMAD I Love It

Thank you very much and more power

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**Author:** ![dvnkln](https://community.zammad.org/user_avatar/community.zammad.org/dvnkln/32/2736_2.png) [@dvnkln](https://community.zammad.org/u/dvnkln)\
**Post date:** [December 7, 2018, 7:52am UTC](https://community.zammad.org/t/customer-web-notification/1725/2 "2018-12-07T07:52:28Z")

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Hey @sinichi19,

your second approach has already been asked for:

> [@Highlight updates and new tickets on overviews](https://community.zammad.org/t/highlight-updates-and-new-tickets-on-overviews/1679):
>
> One of our customers would love to have an option where Zammad will highlight changed tickets (or new ones). This can be done by e.g. displaying the ticket line bolt or adding a different background color. This should happen if a Ticket is new a ticket has been updated (by Customer, no matter if by Web or E-Mail) This feature would help agents with a rather high number of tickets in his overviews to keep track of changes. What do you guys think? Edit: @sinichi19 mentioned that it would be…

Give it a ❤ to support it 🙂

cheers

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**Author:** ![sinichi19](https://community.zammad.org/user_avatar/community.zammad.org/sinichi19/32/2197_2.png) [@sinichi19](https://community.zammad.org/u/sinichi19)\
**Post date:** [December 7, 2018, 8:28am UTC](https://community.zammad.org/t/customer-web-notification/1725/3 "2018-12-07T08:28:06Z")

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My request is for the Customer web ui side Sir,

Thank You

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**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [December 7, 2018, 9:16am UTC](https://community.zammad.org/t/customer-web-notification/1725/4 "2018-12-07T09:16:31Z")

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Thanks for the follow up, I’ll add the customer space on my FR.  
Since we’re talking about Overviews, this should proberbly not be too much higher workload when it works for customers as well. (But I’m not sure)

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**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [January 27, 2020, 8:59pm UTC](https://community.zammad.org/t/customer-web-notification/1725/5 "2020-01-27T20:59:19Z")

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