- Used Zammad version: 3.3.x
- Used Zammad installation source: Ubuntu 18.04
- Operating system: Ubuntu 18.04
- Browser + version: Firefox
i have a company (lets name them “company A”) as a customer. in this company there are about 50 persons who should be able to open a ticket.
there should be one person (“the boss”) who is able to watch all the tickets that the 50 persons have opened.
i have already tried a bit. i took the 50 persons + the “boss” into a own organization.
every of the 50 persons i added the role “customer”
the “boss” i added the role “agent”
is this way completely false? i do not geht the result as i expected…
when i now have a different “company B”, i can still watch the tickets of “company A” -> this should not be possible. the boss of company A should only be able to watch the tickets of company A.