It would be great if customers could have a second email address.
emails to both email adresses should end up in ticktes for the same customer.
4 Likes
This would be great. It could be the department(group) address like sales@company.com and a personal mail address like sales.person@company.com. Our goal is to show every user all tickets from his/her department.
I also find this important.
Even CEOs of big Departments sometimes accidentily give us tickets per Mail from their personal Mail Adress, so we can’t guarantee our SLAs. That becomes a big problem for us.
But having a second Mail adress feature won’t work without the merging users Feature, because Zammad would and should always create new users when they are unknown.
This topic was automatically closed after 416 days. New replies are no longer allowed.