# Customer Satisfaction

**URL:** https://community.zammad.org/t/customer-satisfaction/6157
**Category:** Feature requests
**Created:** [January 28, 2021, 8:41pm UTC](https://community.zammad.org/t/customer-satisfaction/6157 "2021-01-28T20:41:29Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Yves911](https://community.zammad.org/user_avatar/community.zammad.org/yves911/32/3807_2.png) [@Yves911](https://community.zammad.org/u/Yves911)
#### Post date: [January 28, 2021, 8:41pm UTC](https://community.zammad.org/t/customer-satisfaction/6157/1 "2021-01-28T20:41:29Z")

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Hi,

I would like to see a Customer Satisfaction (CSAT) functionality in Zammad

Right after that a ticket has been resolved/closed we could ask the customer his feeling about incident handling.  
Something like 1 to 5 or 10 stars (★★★★★★★☆☆☆)  
It could be also a good idea to give him the possibility to express himself with a small text field.

Also this mechanism could be extended to rate KB articles as well.

Have a nice day  
Yves

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### Author: ![ecomsilio](https://community.zammad.org/user_avatar/community.zammad.org/ecomsilio/32/297_2.png) [@ecomsilio](https://community.zammad.org/u/ecomsilio)
#### Post date: [January 28, 2021, 9:39pm UTC](https://community.zammad.org/t/customer-satisfaction/6157/2 "2021-01-28T21:39:36Z")

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Hi Yves,

this has been asked for before but so far nothing has been added.

Here is one of the thread I remember but if you search for it, you will probably find a few more with ideas.

> [@"How would you rate the support you received?" - Rating System](https://community.zammad.org/t/how-would-you-rate-the-support-you-received-rating-system/907):
>
> Hi, I would like to see users rating like this: And the rate should log at the backend with lots of information, such as: service agent gives the support, ticket category, etc… also the rate should be visible on agents profile at the backend. That will be a great input to improve the services in any directions. What do you think?

Cheers,  
Gijs

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [March 21, 2022, 12:41pm UTC](https://community.zammad.org/t/customer-satisfaction/6157/3 "2022-03-21T12:41:31Z")

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