Customer permissions

Infos:

  • Used Zammad version: 2.9.x
  • Used Zammad installation source: package
  • Operating system: ubuntu 16.04
  • Browser + version: chrome 75

Question

Is it possible to adjust the permissions for customers more precisely?
For example, it would be useful for the customer to be able to see who owns the ticket, or which group it has been assigned to, or what its priority is, rather than just its status.
The only option I can find is: Access to Customer Tickets based on current_user and organization
Thank you in advance.

Because there’s no such setting. :wink:

You can fiddle around via rails console.
This will give you all ticket related objects:
ObjectManager::Attribute.where(object_lookup_id: 2).pluck(:name)

What you’re searching to adjust is data_option and to_migrate: true and then update the database via UI followed by a Zammad restart.

Please note that you need to be extra carefull, better do that on a play environment first.