- Used Zammad version: 5.1.x
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: Ubuntu 20 on Oracle virtual box
- Browser + version: Firefox 100
I upgraded Zammad following instructions on Updating Zammad — Zammad documentation and elasticsearch extra Updating Zammad — Zammad documentation
Everything seems to be OK except when I shut down the VM. Upon restarting the VM I can’t pull up any customers. The only way to fix the problem is to;
- systemctl stop zammad
- zammad run rails r “Cache.clear”
- apt update
- apt upgrade
- zammad run rake searchindex:rebuild
- systemctl start zammad
any assistance is appreciated
I think elsaticsearch start timed out - Not Sure why but I found out with the following command
journalctl -u elasticsearch.service
Mar 05 15:26:36 gdctickets systemd: Starting Elasticsearch…
Mar 05 15:27:53 gdctickets systemd: elasticsearch.service: start operation timed out. Terminating.
Mar 05 15:27:54 gdctickets systemd: elasticsearch.service: Failed with result ‘timeout’.
Mar 05 15:27:54 gdctickets systemd: Failed to start Elasticsearch.
A few google searches suggested increasing the start time so I did with the following . I think its good now
sudo mkdir /etc/systemd/system/elasticsearch.service.d
echo -e “[Service]\nTimeoutStartSec=180” | sudo tee /etc/systemd/system/elasticsearch.service.d/startup-timeout.conf
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