Customer can see groups for brief moment (0.7 sec)

Technical assistance
1
  • Used Zammad version: 5.2.0-1656402719
  • Used Zammad version 2: 5.2.1-1658294547
  • Used Zammad version 3: 5.3.0-alpha build 6938
  • Used Zammad installation type: package
  • Operating system: Ubuntu 18.04 (server)
  • Operating system 2: Ubuntu 20.04 (server)
  • Browser + version: Firefox 94.0.2 && Firefox 102.0 && Edge 103.0.1264.62
  • Hardware: Checked on NVMe disk with dual socket (12+12 cores) 2.8GHz system.

Expected behavior:

  • Customer can’t see group on ticket creation

Actual behavior:

  • Customer can see groups for brief moment on ticket creation
    2022-07-22-23-10-05

Steps to reproduce the behavior:

  • Login as user and click on ticket creation
2

It looks like you hide the groups with core workflow and this takes a moment. You should narrow down the visible groups in config → channels → web → group selection. If you only select one group here the user will not see the group field at all, if you hold the CTRL key you can select multiple groups the user is allowed to see. This works without delay.

3

Yes, I have checked this method too (btw, i wasn’t using Core Workflow to hide it) and right now using Core Workflow as workaround, but it’s still display all groups for a smaller amount of time. Like this:

gif

4

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