Custom variables

I am trying to integrate new attributes (that do not have the format text) under Objects. However, the variable always only outputs -. If I do this with my own variables with the format text, the variables work without any problems. However, with the other format options there is always only a - off. I am probably assigning the wrong variable here - can you please help me?


  • Used Zammad version: 4.0.0
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version: Google Chrome 90.0.4430.85 64bit

Expected behavior:


Actual behavior:

only one - is output

Steps to reproduce the behavior:

  1. New attribute created (in System > Objects > Ticket)
  2. Format: Date
  3. integrated in text module
  4. #{}

I have managed it.
The variable is maintained under objects (example user).
And then stored in the example in the text module.
Ticket closed.

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