Custom objects are not shown


  • Used Zammad version: 5.2.2
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome, 105.0.5195.127

Expected behavior:

  • custom field should be shown after third selection

Actual behavior:

  • The custom field is not displayed no matter which way I choose.

Steps to reproduce the behavior:

  • First, I have defined a wokflow which hides fields (all custom fields, some non-custom fields).
  • A second workflow displays one field and sets default value for “status”.
  • The next workflow checks if a specific value is chosen and displays another drowdown field. And so on.
  • But the third query will unfortuanately not show the last input field.
  • There is no trigger active and I have tested with different object types, on different positions, changed priority and groups, …
  • Currently I would say it’s a bug, unless I’m missing something fundamental here. I am grateful for any tip. Below are a few screenshots.

Hide everything:

Show Gruppe/manipulate Status:

1st selection:

2nd selection:

3rd selection – won´t work:

Thanks for any hint,

Problem was solved by updating zammad.

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