- Used Zammad version: 3.1.0
- Used Zammad installation source: package
- Operating system: Ubuntu 18.04
- Browser + version: all
We have created a new Field “Category”
The field is filled correctly when creating a new phone ticket.
But if a new ticket is created via the e-mail import, then this field is not filled with the default value.
Where did we forget to set something correctly?
Sorry about that, you did nothing wrong, it’s a bug:
okay, then we will hope for a fix
is there an approximate time for a fix?
Nope, sorry to say that.
We had a fix on September, but it nuked other crucial Zammad parts which is why it’s not fixed yet.
We will update the issue accordingly if anything moves into that direction.
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