Custom field is not filled with default value

Infos:

  • Used Zammad version: 3.1.0
  • Used Zammad installation source: package
  • Operating system: Ubuntu 18.04
  • Browser + version: all

We have created a new Field “Category”

The field is filled correctly when creating a new phone ticket.

But if a new ticket is created via the e-mail import, then this field is not filled with the default value.

Where did we forget to set something correctly?

thx Andreas

Sorry about that, you did nothing wrong, it’s a bug:

1 Like

okay, then we will hope for a fix :wink:

1 Like

Hello everybody,

is there an approximate time for a fix?

best regards
Andreas

Nope, sorry to say that.
We had a fix on September, but it nuked other crucial Zammad parts which is why it’s not fixed yet.

We will update the issue accordingly if anything moves into that direction. :slight_smile: