Hi Team,
I’m trying to add a custom field to the “Ticket” object, which should be duplicate of the “Owner” field. In my setup, a group has functional agents and technical agents, and a ticket sometimes need a technical owner to be assigned. So, the dropdown should contain list of agents that have access to the group, exactly like the standard “Owner” field.
I could probably use a “External Data Source” field, and point it to Zammad’s own user API, but in that case I will get list of all users. I need the field to be restricted to users assigned to that particular group only. How can I implement this?
- Used Zammad version: 6.5.2
- Used Zammad installation type: Package
- Operating system: Ubuntu
- Browser + version: Chrome 145