Creating Ticket with no Owner sets the owner to Nicole Brown

Technical assistance
#1

Hi Supporters

When creating a Ticket with no owner, then an email is sent to the support group with following content saying that the owner is Nicole Braun:
…
Owner: Nicole Braun
…

We don’t have any User Nicole Brown, it seams to be a default user.

How can this missleading mail content be avoided?

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

  • Nicole Braun is not mentoined in the Email.

Actual behavior:

  • Nicole Braun exists in the email.

Steps to reproduce the behavior:

  • Create a new Ticket in Zammad for a group that you are member. Don’t add an owner. Leave owner empty (’-’).
  • Check the email you received for your group. You will see that the owner is Nicole Braun.
#2

I’m afraid with so little information it’s impossible to help you.
Nicole Braun is a default user in every installation.

If I would have to guess I’d vote for a trigger being the reason.
But the ticket history might tell you more.

#3

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