- Used Zammad version: 3.3.0
- Used Zammad installation source: (DEB)
- Operating system: Ubuntu 18.04
- Browser + version: Chromium Edge, Firefox
- Adding New Ticket
- Creating a New Customer/Agent
- Adding the new Agent to the ticket
If I create a new ticket and add a new Customer there, The Form “New: Customer” doesnt seem to do anything when I click on “apply”. If I wait a little and cancel, sometimes the customer was added and can be selected.
Steps to reproduce the behavior:
- add a new ticket
- create a new customer
Sounds like an issue with your database server.
If you’re using postgreSQL have a look at your configuration and look for
My guess is that it’s set to 100 (which is default) - you may want to raise it to at least
200 or even better
I also guess that this issue only occurs if your Zammad runs for a longer time but not after restarting the service. Your logfile might contain sweet hints like
These keywords should help you to find the issue.
I am not fit in psql. How do I set it up?
This highly depends on the used psql version and the OS.
( https://duckduckgo.com/?q=postgresql+configuration+location )
Anyway, you should be able to find your psql configuration file somewhere within:
You’re looking for the file
postgresql.conf and the setting
Restarting postgresql and Zammad (in that exact order) is necessary after adjusting your configuration.
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