Create User > Uncaught TypeError: Cannot read property 'contactno' of undefined

Technical assistance
1

Infos:

  • Used Zammad version: 3.2
  • Used Zammad installation source: docker-compose
  • Operating system: debian
  • Browser + version: Chrome 79.0.3945.117

Expected behavior:

  • Click on “Create User” should open the dialog to create a new user

Actual behavior:

  • Error in browser console:
    application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26 Uncaught TypeError: Cannot read property ‘contactno’ of undefined
    at s.formGenItem (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at s.formGen (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at s.formGen (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at new s (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at e.content (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at e.content (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at e.update (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at e.update (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:25)
    at e.render (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26)
    at e.render (application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:25)
    s.formGenItem @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    s.formGen @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    (anonymous) @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    s @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    e.content @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    (anonymous) @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    e.update @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    (anonymous) @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:25
    e.render @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    (anonymous) @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:25
    e @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    e @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:26
    e.new @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:53
    (anonymous) @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:8
    dispatch @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:2
    g.handle @ application-6978f295d5cd3b6aea585c65faa93022c4becd06d0fb37bb48b255ec2a7a192c.js:2

Steps to reproduce the behavior:

  • Create custom attribute called “contactno”
  • Update DB schema
  • Restart
  • Try to create a new user

Updating existing users works (and attribute contactno is displayed)

2

Sorry but I’m not able to reproduce this behaviour at all.

Please provide the type of the added object, it’s permissions, the permissions of the user you’re trying to create a new user with and last but not least if this is a mandatory field or not. :slight_smile:

3

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