Hi, is there a way to attach a article to an existing ticket without actually posting it.
We want to attach order confirmation PDFs files created by our ERP sytem to a given ticket in behalf of the an agent and then let the agent type a view lines in this newly created article and then send it out to the customer via email. In an ideal world the ticket would pop up on the agents stack.
The normal user interface is keeping unposted drafts somewhere in the database, because it is possible to log into the system from a different browser and all the drafts are there. But I have not found a way to do this from the API.