Create tickets by a VoIP-Softphone?


  • Used Zammad version: 2.3.x
  • Used Zammad installation source: (source, package, …)
  • Operating system: Ubuntu 16.04
  • Browser + version: All

What I want is basically what the offers: automatically create a ticket for each incoming phone call.

But since sipgate charges a lot for their and to be provider-independent (I’m not sure if me and my team will continue to use sipgate forever), I was wondering if theres a way to collect these required information just by a kind of softphone that is registered to my VoIP-account and “receives” calls the same way my phone does.

Is there maybe already a solution for that?

If not, can I control this ticket-creation-process by script/from command line? because for example from Zoiper I’m aware it has capabilities to run scripts triggered by events. Maybe there’s other/better VoIP-Softphones that can handle that too or maybe better.

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