Hi,
I would like to create an overview of tickets where a customer responded with a new message (via email) and an agent hasn’t responded to it yet. This is so we can have 1 overview which displays all tickets where a customer updated it with some new information, without, having to check the activity log, zammad logo.
Ideally i would be able to compare the last_contact_agent_at and last_contact_customer_at attributes (last_contact_agent_at<last_contact_customer_at).
I found another user who uses triggers and tags to accomplish this; Overview for last response by customers
But i think being able to compare the last_contact_agent_at and last_contact_customer_at, should be enough. I also tried to use the search function, but there it also doesn’t seem to work (last_contact_agent_at:<last_contact_customer_at)
Thanks Olaf