Costumer Field cant edit

Technical assistance
1
  • Used Zammad version: 6.3.x
  • Used Zammad installation type: docker-compose

Good morning, I’m starting this topic to ask if it is possible to create a field that the customer can view but not edit, while the owner can both view and edit.

2

Someone can help please?

3

Core workflows has you covered.
https://admin-docs.zammad.org/en/latest/system/core-workflows.html