Core workflows: Unable to submit tickets using custom object values after they are removed and re-added


  • Used Zammad version: 6.0.0-1692790511.c8049cec.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Edge for Business 116.0.1938.54 (Official build) (64-bit), Opera, Firefox

Expected behavior:

  • When clicking Create, a ticket should be submitted/created.

Actual behavior:

Steps to reproduce the behavior:

A simplified recreation of this:

  1. add a text object “test input”
  2. add a single select object “test selection” with values a b c d e f g
  3. in core workflows make a priority 1 workflow that removes all those options from the obect
  4. in another workflow priority 2 add b d f back to the object
  5. add a priority 3 core workflow that displays “test input” if “test selection” is b or d and sets it as required.
  6. As a test user (agent or customer, doesn’t matter), attempt to submit the ticket.

For me this is not working (tried as both customer and agent role) - I’m wondering if it’s working for @rolfschmidt? Apologies for bothering you again. So close to having what I need built out with Zammad, really appreciate the help/insight.

I just did confirm, if I disable the first core workflow that removes the field options, this issue does not occur.

works for me, can’t reproduce with your steps

So I’ve been trying to figure this out. In my first core workflow, I did not remove the “-” option originally when I removed the other select options. I have added that to be removed, and now I do not receive the error when submitting tickets. Does that help you have any clues of what would cause that error in the logs?