- Used Zammad version: 6.0.0-1692274182.dc2cda65.jammy
- Used Zammad installation type: Package
- Operating system: Windows 11 Enterprise
- Browser + version: Edge, Opera, Chrome (current)
The groups added from 2nd workflow listed below are added for agent role (or roles cloned from it) as well as the groups from the 3rd workflow.
The groups in the 2nd workflow below are only added for “customer” role (or roles cloned from it).
I have my first core workflow (priority1) which clears all groups from the group selection:
I have the 2nd workflows (priority 2’s) which then adds back a user’s organization’s groups to the selection based on an organization condition (I have a separate clone of these core workflows for each organization):
I then have the 3rd workflows (priority 3) which then check to see if the user is an Agent role (I have cloned the agent role for each org (so IE: “Agent - Test Organization - IT”), and if so, add my own company (I am an MSP providing service to these organizations) to the select list (the intention here is to allow their IT agents to escalate their tickets to our organization if they need help):
As a customer of Test Organization, the 2nd workflow is adding the organization’s groups:
As an IT agent of Test Organization, the 2nd workflow is not adding the organization’s groups, only the groups from the 3rd workflow are added: