Core Workflow enhancement: title and text support

Technical assistance
1

Hi! can you please help me to understand how new feature works?
Core Workflow enhancement: title and text support
If I understand correctly I can make changes in created tickets using this workflow? For example if I have some ticket and I want to change the article text. Is it possible now using this feature or not?

2

Hey @PeterS812,

you can use Core Workflow to pre-fill the article body if a condition is matching.

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3

Thanx for answer! ok I understand, this core workflow only for tickets that have not yet been saved (created)

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