Infos:
- Used Zammad version: 6.4.1-1733418007.181ec27f.centos8
- Used Zammad installation type: package
- Operating system: AlmaLinux 8.10 (Cerulean Leopard)
- Browser + version: Chromium 124.0.6367.218
Hi, I’m trying to configure my first email channel on Zammad. First I configured email notificacion settings. This went ok.
After, I started adding my first email account. First it was thinking for a long time and returned an 504.
When trying again, when I input email account again, when hitting continue in IMAP settings, it marks host input red, with a red message at the top: Connection refused.
I’ve checked production.log and seems like connection is really ok:
I, [2024-12-06T04:39:33.583544#694-184640] INFO -- : Started POST "/api/v1/channels_email_notification" for 81.32.19.32 at 2024-12-06 04:39:33 +0100
I, [2024-12-06T04:39:33.595296#694-184640] INFO -- : Processing by ChannelsEmailController#notification as JSON
I, [2024-12-06T04:39:33.595419#694-184640] INFO -- : Parameters: {"adapter"=>"smtp", "options"=>{"host"=>"mail.domain.es", "user"=>"mail@domain.es", "password"=>"[FILTERED]", "port"=>"587", "ssl_verify"=>true}, "channel_id"=>1}
I, [2024-12-06T04:39:33.671131#694-184640] INFO -- : Completed 200 OK in 75ms (Views: 0.8ms | ActiveRecord: 8.8ms | Allocations: 6911)
Strangely enough, if I now try to resend notification email settings, it also gives me this Conexión rechazada / Connection refused error at the top.
My mail server is selfhosted at a Plesk instance.
How may I debug this?
Thanks.
Expected behavior:
- Add email account
Actual behavior:
- Form says “Connection refused” on mail host.
Steps to reproduce the behavior:
- Zammad > Manage > Channels > Email > Accounts > New