- What is your original issue/pain point you want to solve?
- As a customer, I want to see example text in the Article fields so that I provide the right details for faster support.
- Which are one or two concrete situations where this problem hurts the most?
Customers often don’t know what to write as the issue in their ticket. A placeholder that describes the expected information would be helpful.
With Zammad standard it is not possible.
- What is your expectation/what do you want to achieve?
Admins can define a placeholder for article field.