Conditional Objects

Technical assistance
1
  • Used Zammad version: 3.6.x
  • Used Zammad installation source: github zammad-docker
  • Operating system: ubuntu / debian
  • Browser + version: Firefox

I need to configure some conditional objects that must be compiled when creating a new ticket but I don’t know how to do it.

Example
Request type:
1- Hardware problem
2- Software Problem

Product type:
If Request Type = 1
1- Computer
2- Monitor
3- Keyboard
4- Mouse

If Request Type = 2
1- Operating system
2- Browser
3- Office
4- Setup X

How can I implement these objects?

2

TL;DR: You can’t. Zammad currently does not support conditional objects.

3

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