Company Import with CSV


  • Used Zammad version: 3.1.x
  • Used Zammad installation source: Deb Installation
  • Operating system: Debian 9
  • Browser + version: Firefox 66.0.5

Hello Community,

I had installed Zammad for my Company.
We create an CSV File with our customers, but we can’t import it.
Everytime when we try to import the CSV File the following error occur:

  • Line 1: unknown record with id ‘5’ for Organization.

We have used as template the “organization-example.csv”

Do I anything wrong?
I won’t like to import over 300 Customers on my own, each for each.

Thanks in advance for the Help.

Kind Regards
Luca Dingler

Try that example:

,test1,Test,"User 1",testuser1@domain.tld,"","","","","","","","","","Superduper Inc.",false,false,true,,,false,,,,Admin
,test2,Test,"User 2",testuser2@domain.tld,"","","","","","","","","","",false,false,true,"",,false,,,,Customer

Starting with semicolon “,” and dropping “id” worked for me (and I imported over 6000 records).

If atimias tipps don’t help, please provide the first 2-5 lines of your CSV (redacted is good enough).
With the given information, it’s really hard to help you out. :-X