# Color formatting

**URL:** <https://community.zammad.org/t/color-formatting/2590>\
**Category:** Feature requests\
**Created:** [June 6, 2019, 2:00pm UTC](https://community.zammad.org/t/color-formatting/2590 "2019-06-06T14:00:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jnkps](https://community.zammad.org/letter_avatar_proxy/v4/letter/j/e79b87/32.png) [@jnkps](https://community.zammad.org/u/jnkps)\
**Post date:** [June 6, 2019, 2:00pm UTC](https://community.zammad.org/t/color-formatting/2590/1 "2019-06-06T14:00:09Z")

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**Infos:**

- Used Zammad version: 3.0
- Installation method (source, package, …): any
- Operating system: any
- Database + version: any
- Elasticsearch version: any
- Browser + version: any

**Expected behavior:**

- The original color formatting of an incoming mail should be maintained. If the customer is color marking the text it should be shown in that way in the ticket.

**Actual behavior:**

- The text of the incoming mail is color marked but the formatted text will not be shown in the ticket.
- It is only visible if you klick on „Originale Formatierung“.

**Steps to reproduce the behavior:**

- Send a mail with formatted text to zammad.

P.S. It would be great if the agent could highlighted the text in color.

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**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [July 27, 2020, 6:00am UTC](https://community.zammad.org/t/color-formatting/2590/2 "2020-07-27T06:00:16Z")

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