Closed report is not displayed correctly

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: package
  • Operating system: Centos 7
  • Browser + version: Mozilla Firefox 68esr

Expected behavior:

  • I wanna see only closed tickets in “closed” reporting.

Actual behavior:

  • I see a self-created status in there. I added the new status as “pending reminder”, as per instructions withouts errors. The status works everywhere else without problems. (It doesn’t seem to be the status.)

Is there a way to customize the reports?

P.S.: Crazy, i can open the ticket and its still in this report… :face_with_hand_over_mouth:

I tried to reopen other closed tickets and they are still in closed reporting. So it looks like it lists all tickets that have ever had the closed status.

This is actually correct. Reason behind this is, that the reporting will show the state of the ticket of the time span youi defined.
This is why you might also find “closed” tickets within the “open / created” overview if it hasn’t been closed to that time.

I however understand that this might be confusing at some point.

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